Experience Counts!

Because of our busy lives we rarely get to know a person and insight into their business experience. I think this is unfortunate, especially during an election. So I thought you may appreciate knowing some of my past experience in the business world.
I have held many positions at Bell-Northern Research and Nortel and thoroughly enjoyed my 36+ year career. I will briefly describe two positions from which I had opportunity as Mayor to apply some of the knowledge that I acquired. The first as Director, International Business Development, Marketing & Technology Licensing and the second one as Director, CAD/CAM Application Engineering & Customer Services.
As a Director developing business opportunities around the world, the contacts and relationships created and the knowledge gained in working within different cultures have served me well as Mayor. I have travelled and worked in Asian countries such as Japan, Taiwan, Singapore and Hong Kong. In Europe I travelled to or had significant business dealings in Sweden, Denmark, Spain, Switzerland, Austria, Germany and Hungary. I also had extensive business dealings throughout the Caribbean and Latin America regions.
Due to my efforts, Nortel became one of the first and largest suppliers of digital switching telephone equipment to the Japanese. I coordinated and successfully orchestrated a digital switching technology licensing negotiation with an Austrian manufacturing company that eventually led to major sales of Nortel equipment into the Eastern European block of nations.
I have often used my knowledge and expertise in marketing and sales to good advantage in dealing with or offering advice to companies or individuals seeking to develop opportunities in Black River-Matheson. I am hoping that we will eventually have an Economic Development prime whose role this would normally be.
Effective Customer Service is part Art and part Science. As a Director I was responsible for a department serving over 6,000 very demanding customers in some of the largest corporations around the world. I created a Customer Service department supporting computing software products that grew from 4 employees to over 100 in one year in support of our rapid growth. From my experience with customer service I believe there are many opportunities to learn and apply customer service methodologies to our own local businesses.

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